Appendix . Notes

Introduction: Inside Living Service

1.

James P. Womack, Daniel T. Jones and Daniel Roos, The Machine that Changed the World, Free Press, New York, 1990

2.

Katsuaki Watanabe, interviewed by Thomas A. Stewart and Anand P. Raman, ‘Lessons from Toyota’s Long Drive’, Harvard Business Review, Ju1y–August 2007, pp. 74–83

3.

Dan Jones attributed these words around the launch of the book he co-authored: James P. Womack and Daniel T. Jones, Lean Solutions, Simon & Schuster, New York, 2005.

4.

Toyota in the World 2007, Toyota Motor Corporation, Tokyo, May 2007, p. 2

5.

Stuart Crainer, ‘The Next Internet Revolution’, The Times, London, 15 June 2002.

6.

Ted Levitt, ‘Production-Line Approach to Service’ in Ted Levitt on Marketing, Harvard Business School ...

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