Performance Measurements and Controls: To Track and Improve the Health of the Supply Chain

After reading the chapter, the students should be able to understand:

  • Logistics performance levels
  • Logistics audit
  • Performance controls
  • Logistics performance measurement criteria

Irrespective of the size of operations, all business organizations, however small or big, need performance measurement and control for efficient and effective deployment of resources and tracking the health of the supply chain. For the concept of logistical integration to be practised and drive results, a system of performance measurement and control needs to be designed on the criteria of reward and penalty to performers. However, a well-designed performance measurement system ...

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