268 Lotus Discovery Server 2.0
9.1 Server recovery and troubleshooting
When problems arise, the pressure to get the server back up and running can be
a source of conflict for the Discovery Server administrator who, on the one hand
is under pressure to get everything running, and on the other, wants to capture
important diagnostic information to allow full resolution of the problem. To strike a
balance between these competing requirements, administrators need to have a
good understanding of how the various components of the Lotus Discovery
Server work together. We recommend that administrators take the time to read
Chapter 2, “The Discovery Server architecture and key components” on page 13,
which explains the server architecture in detail.
We also encourage all personnel involved in the administration and management
of the Lotus Discovery Server to become familiar with the basic concepts and
architecture of a Lotus Discovery Server environment. With such a foundation in
place, administrators, managers, taxonomy editors, IT support staff, and others
will be able to communicate; and with a common understanding of how the Lotus
Discovery Server has been deployed, they will be able to more effectively
contribute to diagnosing and troubleshooting server problems.
9.1.1 Always read the release notes first
We strongly recommend that all administrators read the online release notes
(readme.chm) that come with the Lotus Discovery Server product, or are
available online at the Lotus Developers Domain as described in “Product
documentation” on page 297.
The readme file is a compiled HTML help file that can be launched by
double-clicking on it in Windows Explorer. It contains critical release notes you
need to consider as part of your Lotus Discovery Server deployment.
Inexperienced system administrators will probably find the Lotus Discovery
Server is a technically demanding product to install and configure, and they are
strongly advised to allocate plenty of time to read all the online documentation
and generally familiarize themselves with the way the Lotus Discovery Server
works. Experienced administrators are also advised to resist the temptation to
launch straight into the installation without reading the online documentation.
9.1.2 Why you need a Server Recovery Plan
Dealing with server problems is best managed if the Lotus Discovery Server
administrator can adopt a calculated, methodical approach based on sound
problem management practices. To this end, one of the key themes emphasized
throughout this chapter is the value of being able to refer to a Server Recovery