Note: Entries in this index, carried over verbatim from the print edition of this title, are unlikely to correspond to the pagination of any given e-book reader. However, entries in this index, and other terms, may be easily located by using the search feature of your e-book reader.
accessories, 76–77, 119–20, 123
active listening, 11–12, 201
Adams, John, 111–12
adaptors. See pacifying behaviors
aesthetics, 7–10, 15–16, 104–5
Africa, Amy, 156
angry customers, 201–2
apologetic smiles, 88
appearance. See curbside appeal; personal appearance
Apple Inc., 84, 143–44
arms, hands, and fingers, 53–64
appropriate touch and, 63–64
confidence and dominance displays of arms, 54–57
deception and, 216
hands and first impressions, 57–59 ...
