Love ‘Em or Lose ‘Em, Sixth Edition , 6th Edition

CHAPTER ONE

Ask

WHY DO YOU STAY?

Ponder this: How will you know what everyone on your team really wants?

When do you think most leaders ask questions like “What can I do to keep you?”

You’re right: they ask during the exit interview. At that point it’s typically too late. The talented employee already has one foot out the door.

Have you ever wondered why we ask great questions in exit interviews but neglect to ask early enough to make a difference? Love ’em leaders do ask. They ask early and often, they listen carefully to the answers, and they collaborate with their talented people to help them get more of what they want, right where they are.

Conduct Stay Interviews

Two decades ago, we coined the term stay interview to describe a conversation ...