CHAPTER TWO
Buck
IT STOPS HERE
Ponder this: Who’s really in charge of engaging and retaining your best people?
The following sign (figure 2.1) was on President Truman’s White House office desk, and Truman popularized the now-familiar phrase. Every culture has its way of saying do not pass the buck. In Chinese it goes like this, 责无旁贷, which translates to “No shirking of responsibility.”
Figure 2.1. Truman’s sign
When we ask supervisors and managers how to keep good people, many immediately respond, “With money.” Research suggests that a majority of managers truly believe it’s largely about the money. These managers place the responsibility for ...
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