CHAPTER TWENTY
Truth
TELL IT
Ponder this: How many of your employees really know where they stand?
Our studies show that employees yearn for straight talk. They want to hear the truth about their performance and the organization. They want to tell you the truth about your performance. When the truth is missing, people may feel demoralized, less confident, and ultimately less loyal. Of course you know where that might lead—right out your door and through the competition’s. Tell the truth if you want to engage and keep your good people.
A New View of Truth Telling
The secret of truth telling is to view it as a gift. If you believe that giving truthful, balanced feedback to people will help them be more effective in their careers and perhaps ...
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