Chapter 20TRUTH Tell It
I can handle the truth. Why couldn’t they just tell me?
—A.J.
Are you an honest person? Do you believe in telling the truth? Most people will answer yes to both questions. But think of how often you’ve told someone, “You look terrific!” when you didn’t mean it. We know that honesty is the best policy, but that doesn’t mean we always tell the truth.
Our studies show that employees yearn for straight talk. They want tohear the truth about their performance and the organization. They want to tell you the truth about your performance. When the truth is missing, people may feel demoralized, less confident, and ultimately less loyal. Of course you know where that might lead—right out your door and through the competition’s. ...
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