Chapter 24X-ERS AND OTHER GENERATIONS Handle with Care

I saw three talented employees leave. We tried to treat everyone the same. It’s time we paid attention to individual wants and needs.

—A.J.

WARNING! This chapter contains generalizations that reflect research into the attitudes and behaviors of the age groups now in the U.S. work-force. We are not recommending that you manage each of your employees according to these generalizations without taking employee individuality into account. But we do want to give you potentially useful information about patterns that fall within generational lines. Our intent is not to label people but to offer guidelines for your thinking so you can keep your best people.

Does your organization invest in researching ...

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