Meeting your users' expectations

A typical but potentially major mistake in the design of a Lync solution can be summarized in two words: human factor.

It is typical among technical decision makers, especially those from hi-tech firms, to put excessive bias on technological aspects while overlooking or forgetting the end users. Specifically, we refer to the following points:

  • Expectations: The ability for your solution to meet their demands/requirements
  • Acceptance: Involving users in the decision-making process, and allowing for their opinions to influence the final solution
  • Experience: Envisioning a simple and effective solution that can suit people with diverse skills and culture
  • Knowledge: Making people aware of your new UC solution, and training ...

Get Lync Server Cookbook now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.