Meeting your users' expectations
A typical but potentially major mistake in the design of a Lync solution can be summarized in two words: human factor.
It is typical among technical decision makers, especially those from hi-tech firms, to put excessive bias on technological aspects while overlooking or forgetting the end users. Specifically, we refer to the following points:
- Expectations: The ability for your solution to meet their demands/requirements
- Acceptance: Involving users in the decision-making process, and allowing for their opinions to influence the final solution
- Experience: Envisioning a simple and effective solution that can suit people with diverse skills and culture
- Knowledge: Making people aware of your new UC solution, and training ...
Get Lync Server Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
