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Lync Server Cookbook by António Vargas, Lasse Nordvik Wedø, Alessio Giombini, Fabrizio Volpe

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Meeting your users' expectations

A typical but potentially major mistake in the design of a Lync solution can be summarized in two words: human factor.

It is typical among technical decision makers, especially those from hi-tech firms, to put excessive bias on technological aspects while overlooking or forgetting the end users. Specifically, we refer to the following points:

  • Expectations: The ability for your solution to meet their demands/requirements
  • Acceptance: Involving users in the decision-making process, and allowing for their opinions to influence the final solution
  • Experience: Envisioning a simple and effective solution that can suit people with diverse skills and culture
  • Knowledge: Making people aware of your new UC solution, and training ...

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