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Lync Server Cookbook by António Vargas, Lasse Nordvik Wedø, Alessio Giombini, Fabrizio Volpe

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Media Quality Diagnostic Reports

Lync reports enable more than one approach to the assessment of errors and trends in call quality. The starting page of the monitoring reports offers two different starting points for this kind of activity: Call Diagnostic Reports (per user) and Media Quality Diagnostic Reports (as shown in the following screenshot). We will look at both of them.

Media Quality Diagnostic Reports

How to do it...

  1. The User Activity Report option contains a full list of all the users' activities in the defined range of time. We have some filters available. In the following screenshot, I have pointed out the drop-down menus: the one related to Activity Type (the available ...

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