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Mac OS X Help Line, Tiger Edition by Ted Landau - with Dan Frakes

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1. Why Mac OS X?

The focus of this brief chapter is a look at the history of Mac OS X and an overview of the ups and downs of troubleshooting the OS.

In previous editions of Mac OS X Help Line, this chapter began with an explanation of why Apple decided to move from Mac OS 9 to Mac OS X. Mac OS X was not merely an incremental change in the Mac OS; it was more like a quantum leap. It was essentially an entirely new operating system. So an explanation of the rationale for such a radical change seemed important.

However, Mac OS X is now more than five years old. Almost all Mac users are familiar with it, and recent converts to the Mac have never used anything other than Mac OS X. Therefore, the rationale behind the change no longer seems necessary ...

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