Chapter 19

When Good Mac Laptops Go Bad

In This Chapter

arrow Avoiding the blame (righteously)

arrow Putting basic troubleshooting precepts to work

arrow Using Mark’s Troubleshooting Tree

arrow Getting help

I wish you weren’t reading this chapter.

Because you are, I can only surmise that you’re having trouble with your MacBook, and that it needs fixing. (The other possibility — that you just like reading about solving computer problems — is more attractive but much more problematic.)

Consider this chapter a crash course in the logical puzzle that is computer troubleshooting: the art of finding out What Needs Fixing. I tell you what to do when you just plain can’t solve the problem yourself.

Oh, and you’re going to encounter a lot of Tips and Mark’s Maxims in this chapter. I learned all of them the hard way, so I recommend committing them to memory.

Repeat after Me: Yes, I Am a Tech!

Anyone can troubleshoot. Believe it, and put these common troubleshooting myths to rest:

  • It takes a college degree in computer science to troubleshoot. Tell that to my troubleshooting teen. She’ll think it’s a hoot, because ...

Get MacBook For Dummies now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.