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macOS Support Essentials 12 - Apple Pro Training Series: Supporting and Troubleshooting macOS Monterey

by Benjamin G. Levy, Adam Karneboge, Steve Leebove

March 2022

Intermediate to advanced

976 pages

22h 5m

English

Peachpit Press

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Reference 1.1 macOS Monterey 12Reference 1.2 What’s New in macOS MontereyReference 1.3 Use macOS HelpReference 1.4 Review macOS History

Reference 2.1 macOS Installation MethodsReference 2.2 Prepare to Upgrade or Reinstall macOSReference 2.3 Upgrade or Install macOSReference 2.4 Troubleshoot Installation IssuesExercise 2.1 Prepare a Mac for UpgradeExercise 2.2 Upgrade to macOS MontereyExercise 2.3 Erase a Mac and Install macOS MontereyExercise 2.4 Verify That macOS Is Installed Correctly
Reference 3.1 Configure a Mac with a New Installation of macOS MontereyReference 3.2 Manage System SettingsExercise 3.1 Configure a Mac for ExercisesExercise 3.2 Configure System PreferencesExercise 3.3 Download Student MaterialsExercise 3.4 Install a Configuration ProfileExercise 3.5 Examine System Information
Reference 4.1 CLI BasicsReference 4.2 CLI NavigationReference 4.3 Manipulate Files in the CLIReference 4.4 Manage macOS from the CLIReference 4.5 Command-Line Tips and TricksExercise 4.1 Command-Line NavigationExercise 4.2 Manage Files and Folders with Commands
Reference 5.1 Elements of macOS RecoveryReference 5.2 Start Up from macOS RecoveryReference 5.3 Use macOS RecoveryReference 5.4 Secure StartupReference 5.5 Create a Bootable Installer for macOSExercise 5.1 Use macOS RecoveryExercise 5.2 Create a macOS Install Disk
Reference 6.1 Software UpdatesReference 6.2 Use MDM to Install macOS UpdatesReference 6.3 Examine Installation HistoryExercise 6.1 Use Software Update
Reference 7.1 User AccountsReference 7.2 Configure User AccountsReference 7.3 Restrict Local User Access with Screen TimeReference 7.4 Configure Login and Fast User SwitchingExercise 7.1 Create a Standard User Account
Reference 8.1 User Home FoldersReference 8.2 Delete User Accounts and Preserve Their Home Folder ContentsReference 8.3 Migrate and Restore Home FoldersExercise 8.1 Restore a Deleted User Account
Reference 9.1 Password SecurityReference 9.2 Manage Secrets in KeychainsReference 9.3 Use iCloud KeychainReference 9.4 Manage Systemwide SecurityReference 9.5 Manage User PrivacyReference 9.6 Use Find MyReference 9.7 Protect Your Mac with Activation LockReference 9.8 Approve System ExtensionsReference 9.9 Approve Third-Party Kernel ExtensionsReference 9.10 Lock Your ScreenExercise 9.1 Manage KeychainsExercise 9.2 Allow Apps to Access Your DataExercise 9.3 Approve System Extension Loading
Reference 10.1 Change Known PasswordsReference 10.2 Reset Lost PasswordsReference 10.3 Manage User KeychainsExercise 10.1 Reset Account Passwords in macOS RecoveryExercise 10.2 Reset Account PasswordsExercise 10.3 Observe Automatic Login Keychain Creation
Reference 11.1 File SystemsReference 11.2 Mount, Unmount, and Eject DisksReference 11.3 Inspect File-System ComponentsReference 11.4 Manage File SystemsReference 11.5 Troubleshoot File SystemsExercise 11.1 View Disk and Volume InformationExercise 11.2 Erase a Storage DeviceExercise 11.3 Repair Volumes, then Containers, then Disks, in Recovery Mode
Reference 12.1 FileVault IntroductionReference 12.2 Turn On FileVaultExercise 12.1 Restart a FileVault-Protected MacExercise 12.2 Use a FileVault Recovery Key
Reference 13.1 File-System PermissionsReference 13.2 Examine Permissions for SharingReference 13.3 Manage PermissionsExercise 13.1 Create Items with Default PermissionsExercise 13.2 Test Permissions Changes
Reference 14.1 Examine Hidden ItemsReference 14.2 Examine PackagesReference 14.3 Use File-System ShortcutsReference 14.4 Use File ArchivesExercise 14.1 Navigate Hidden Items
Reference 15.1 macOS File ResourcesReference 15.2 System Integrity ProtectionReference 15.3 Manage Font ResourcesExercise 15.1 Manage Font Resources
Reference 16.1 File-System MetadataReference 16.2 Siri and SpotlightExercise 16.1 Examine File Metadata
Reference 17.1 About Time MachineReference 17.2 Configure Time MachineReference 17.3 Restore FilesExercise 17.1 Configure Time MachineExercise 17.2 Restore Using Time Machine
Reference 18.1 The App StoreReference 18.2 App SecurityReference 18.3 Install Apps Using Drag-and-Drop and Software PackagesReference 18.4 Remove Installed SoftwareExercise 18.1 Install an App from the App StoreExercise 18.2 Use an Installer PackageExercise 18.3 Drag and Drop to Install an AppExercise 18.4 Remove Apps
Reference 19.1 Open FilesReference 19.2 Save DocumentsReference 19.3 Manage Automatic ResumeReference 19.4 Store Documents in iCloudReference 19.5 Use iCloud File SharingReference 19.6 Optimize Local StorageExercise 19.1 Use Alternate AppsExercise 19.2 Practice Automatic Save and VersionsExercise 19.3 Manage Document LockingExercise 19.4 Store Documents in iCloud
Reference 20.1 Apps and ProcessesReference 20.2 Manage App ExtensionsReference 20.3 Monitor Apps and ProcessesReference 20.4 Troubleshoot AppsExercise 20.1 Force Apps to QuitExercise 20.2 Troubleshoot PreferencesExercise 20.3 Examine Logs
Reference 21.1 Network TerminologyReference 21.2 Network ActivityReference 21.3 Configure Basic Network SettingsExercise 21.1 Connect to a Wi-Fi NetworkExercise 21.2 Monitor Network Connectivity
Reference 22.1 Manage Network LocationsReference 22.2 Network Interfaces and ProtocolsReference 22.3 Manage Network Service InterfacesReference 22.4 Configure VPN SettingsReference 22.5 Configure Advanced Network SettingsExercise 22.1 Configure Network LocationsExercise 22.2 Advanced Wi-Fi Configuration
Reference 23.1 Troubleshoot General Network IssuesReference 23.2 Use Terminal to Troubleshoot Network IssuesExercise 23.1 Troubleshoot Network Connectivity
Reference 24.1 Network ServicesReference 24.2 Configure Network Service AppsReference 24.3 Connect to File-Sharing ServicesReference 24.4 Troubleshoot Network ServicesExercise 24.1 Use File-Sharing Services
Reference 25.1 Turn On Host-Sharing ServicesReference 25.2 Control Remote ComputersReference 25.3 Share Files with AirDropReference 25.4 Manage the Personal FirewallReference 25.5 Troubleshoot Shared ServicesExercise 25.1 Use Host-Sharing ServicesExercise 25.2 Configure a Personal Firewall
Reference 26.1 Peripheral TechnologiesReference 26.2 Manage Bluetooth DevicesReference 26.3 Troubleshoot Peripheral IssuesExercise 26.1 Examine Peripherals Using System Information
Reference 27.1 Printing in macOSReference 27.2 Configure Printers and ScannersReference 27.3 Manage Print JobsReference 27.4 Troubleshoot Print IssuesExercise 27.1 Configure PrintingExercise 27.2 Manage PrintingExercise 27.3 Troubleshoot Printing
Reference 28.1 System Initialization and Secure BootReference 28.2 User SessionsReference 28.3 Sleep Modes, Logout, and ShutdownReference 28.4 Modify StartupReference 28.5 Troubleshoot System InitializationReference 28.6 Troubleshoot User SessionsReference 28.7 Erase AssistantExercise 28.1 Use Safe Mode

Content preview from macOS Support Essentials 12 - Apple Pro Training Series: Supporting and Troubleshooting macOS Monterey

Lesson 1

Introduction to macOS

Goals

Describe macOS
Describe new macOS Monterey 12 features

Since its introduction in 2001, macOS (formerly known as Mac OS X or OS X) comes preinstalled on Mac computers. It offers the ease of use that the iPhone, iPad, Apple TV, and Apple Watch are famous for. macOS also provides an exceptional software development platform, with the result that a large selection of high-quality third-party software is available for macOS.