Building a frontend interface

Now that we have defined the necessary minimum for data persistence functionality, we can move forward to building a frontend interface. The module requirement says that customers should be able to submit a ticket through their My Account section. We will therefore add a link called Helpdesk Tickets under the customer's My Account section.

The following are needed for a fully functional frontend:

  • A route that will map to our controller
  • A controller that will catch requests from a mapped route
  • A controller action that will load the layout
  • Layout XMLs that will update the view making it look as if we are on the My Account section while providing content of our own
  • A block class to power our template file
  • A template file that ...

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