chapter 10 Measuring for Results
Why Measure?
Sports teams keep score. They also track averages, handicaps, assists, and receptions. Anything that measures performance gets reported. Statistics give players objective feedback. When a player receives the award for most valuable player, good statistics usually back it up. Those statistics help make the award fair and consistent from year to year. Measurement makes the award relevant to both players and spectators. In your organization, you measure for the same reasons—to track performance. When you measure and then use that information in your recognition, you provide objective feedback and make the award relevant to recipients and observers alike.
Getting Results
A Toastmasters International ...
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