May 2019
Beginner
256 pages
5h 2m
English
So what are we slowing down, and why?
Now switch roles. Imagine that you're the one servicing the above transactions. How can you help the frantic 6 a.m. caller about to jump on a plane with a two‐ and three‐year‐old, not sure where he's staying that night? How can you ...