O'Reilly logo

Making a Living from Your eBay Business by Michael Miller

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 18. Dealing with Customers—and Customer Problems

Customers. They’re either one of the joys or one of the major annoyances of running your own business. And when you’re running a business with your eBay auctions, you definitely have customers to deal with. Lots of them. So you’d better get used to it.

Some customers will contact you during the course of an auction, asking questions about the items you’re selling. Other times you’ll have contact only when the auction is over, when you send an invoice or accept payment. And then you have the kinds of customers no one likes—the ones with problems.

How do you deal with all these customers—and these potential problems? Read on and find out.

Answering Bidder Questions

The more auctions you run, the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required