Making IT Count

Baselining the enterprise

‘The shift to Web services architecture for corporate computing is not only a matter of adopting new technology. It will require broad organizational and managerial changes as well as the development of new kinds of capabilities. A particularly big impact will be felt in the corporate IT department. CIOs will face new challenges and assume new roles’. John Hagel and John Seely Brown (Harvard Business Review, September 2001)

‘I just like to know . . . so that I can say to myself: “I've got fourteen pots of honey left”. Or fifteen, as the case may be. It's sort of comforting’. Pooh Bear

3.1 Introduction

Within industry ...