Change and delivery 1:mobilizing the organization
‘The higher the organizational level at which managers define a problem or need, the greater the probability of successful implementation. At the same time, however, the closer the definition and solution of problems or needs are to end-users, the greater the probability of success. Implementation managers must draw up their . . . plans [for IT systems] in light of this apparent paradox’. Dorothy Leonard Barton (Leonard-Barton and Kraus, 1985).
‘If you want to know how an organization works, try changing it’. Kurt Lewin (1980).
‘He who has a why to live, can bear with almost any how’. Friedrich ...