Making IT Lean

16  ◾  Making IT Lean: Applying Lean Practices to the Work of IT

whether they are adequately supported by their management team. There is,

in fact, a very long list of potential considerations we might find by simply

looking at their work from this perspective.

Likewise, a Process orientation will reveal much to the discerning eye.

We might find uncoordinated work among team members, perhaps experi-

enced as inadequate handoffs of information between shifts, or recognition

that not all team members are using the same tools to perform certain rou-

tine maintenance procedures, or the simple observation that the work is not

getting done well or on time. We also might observe finger-pointing by staff

who may only partially appreciate that they do not ...