The Work of IT ◾ 21
thinking about Lean applications. Because IT is often involved in the auto-
mation of business processes, adopting a Lean Approach will mean that IT
needs to first simplify the process (Lean it) as a precondition to automation.
In addition, we can Lean IT itself, because in so doing, it helps to eliminate
sources of inefficiency and defects that may otherwise impact the business
processes it supports.
IT Operations
The domain of IT Operations work is quite broad, and while it is not the
intention here to provide an overview of the work itself, we will provide
some top-down orientation in order to clarify our topic of discussion. For
this, we adopt the framework for operational work as described within the
IT Infrastructure ...