July 2017
Intermediate to advanced
232 pages
6h 55m
English
Content preview from Making IT Lean
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Chapter 3
The OM Perspective
Now, we want to look at IT work from the perspective of Operations
Management (OM). As a field of academic study, OM is concerned with the
design, operation, and improvement of systems that produce and deliver
products and services.
1
The OM definition of the term system quickly sets
us apart from the conventional IT perspective because, unlike in IT, where
system typically refers to automation or a technical solution, in OM, a system
includes People, Process, and Technology, i.e., it includes everything that
surrounds the use of automation.
OM has its origins in manufacturing but has been extended into many
areas, incl ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.