July 2017
Intermediate to advanced
232 pages
6h 55m
English
Content preview from Making IT Lean
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32 ◾ Making IT Lean: Applying Lean Practices to the Work of IT
◾ Routine handling of incidents, services requests, or changes
◾ Server hardware processing (e.g., “rack and stack” installations)
◾ Routine database maintenance activities
◾ Manual or automated activities associated with scheduled jobs
◾ Operational responses to nonevent monitoring alerts
By the same token, the following examples can be viewed as consistent
with job shop, jumbled flow characteristics:
◾ Nonroutine handling of problems or exceptions
◾ Processing of unusual or unexpected service requests
◾ Meeting the customized requirements of special user groups (e.g.,
executives)
◾ Responses to unplanned or unanticipated outages
◾ Ad hoc nonprocedural responses to monitorin
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