Chapter Five. Figuring Out Why

Ariel's Story

Ariel jumped off of the fast track. She used to work as an analyst, helping her company's software writers create useful applications by learning about the needs of their customers. She was so good at it that she was being groomed for management; her company wanted her to move into a position where she would oversee multiple projects instead of just working on one at a time.

"That's the last thing I wanted," Ariel recalls. "What I loved about my job was that I could learn so much about what customers really needed and then make sure that we produced it. At the end of a project I could see that we had gotten the answer right. Managers don't do that; they just push everything forward to make sure goals ...

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