“At last a commonsense and business-oriented approach to process improvement. This book gives very practical instruction that is easy to apply. Your people will thank you for it.”
—Nancy K. M. Rees, Vice President and Chief Engineer, Xerox Corporation
“This is a short, concise volume that gets right to the heart of process improvement with specific, concrete steps and excellent examples. It’s a book you can use today.”
—Dennis J. Frailey, Principal Fellow, Raytheon Company
“If your customers demand better, faster cycle times and higher quality products, your software development and project management process must change. Making Process Improvement Work shows you how to define your real goals and devise practical strategies for achieving them. ...
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