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Making the Software Business Case: Improvement by the Numbers by Donald J. Reifer

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5Playing the Game of Dungeons and DragonsProcess Improvement Case Study

Some would argue that processes underlie all information systems.After all, technology links and supports all organizational activitiesin this information age. Directions and game plans for dealing with thisarea make implementation of information systems easier for managers.

—Alistar Davidson et al. [1997]

Setting the Stage

The first case study is built on a real one that involves a company that is seeking to improve productivity via an aggressive process improvement program. I have been working with firms for over a decade. As the case unfolds, I use this firm to illustrate how to build similar business cases from situations that occur. The reason I selected the chapter ...

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