Chapter 1. Teams in Organizations: Facts and Myths

Scenario 1: The Miller Brewing Company opened its Trenton, Ohio, brewery in 1990. It was intended to be the brewery of the future, one that would give the company the flexibility to expand capacity and embody the most advanced staffing features. A planning and design team was set up for the Trenton project with a mandate to start from scratch and develop a totally new workplace design, abandoning all the traditional constraints of brewery operations. The team met for 6 months and came up with a completely new way to run a brewery, employing self-directed, cross-functional teams, ranging from 6 to 19 people. These teams handled brewing, packaging, and distribution. The payoff in terms of business ...

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