Making the Team: A Guide for Managers

Sources of Ratee Bias

In addition to the rater biases discussed earlier, the quality of a 360-degree process can be compromised by the ratees themselves. Although countless articles and books have dealt with sources of rater bias, virtually no attention has been paid to bias on the part of ratees—as if feedback, once delivered, is perfectly received by the recipient. In fact, that is not the case. The more managers know about ratee bias, the better able they will be to anticipate the impact of a performance review on the employee.

Egocentric Bias

Most people feel underrecognized for the work they do and the value they bring to their company. This feeling is largely attributable to the human cognitive system, which is primarily egocentric in nature. ...