Let the flow manage the processes, and not let management manage the flow.—Taiichi Ohno

3.3

OPERATIONS REVIEW

David Anderson introduced us to operations reviews at Corbis. Everyone on his management team had to present their team’s metrics. It was my first experience as a team lead presenting metrics to a group of more than thirty people. I was terrified standing in the conference room: my voice shook, my heart pounded, and I thought I was going ...

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