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Manage It! by Johanna Rothman

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Manage Interruptions

Interruptions Are Obstacles for Us
by Josh, VP, engineering
Josh

I’ve grown this organization from the original seven developers to the few hundred developers, testers, writers, release engineers, and assorted other folks in the past ten years. And the one thing it took me a while to learn was that interruptions were a big problem for us, especially when we were a small organization.

I always knew interruptions were a problem. But it wasn’t until one of the project managers, Ted, showed me the list of all the interruptions his team had encountered over the previous week that I realized how much interruptions cost us. I solved the problem by managing the project portfolio, by moving to timeboxed iterations, and by paying ...

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