Part 4 Management Practice

A Manager’s Dilemma

Management theory suggests that compared to an individual, a diverse group of people will be more creative because team members will bring a variety of ideas, perspectives, and approaches to the group. For an organization like Google, innovation is critical to its success, and teams are a way of life. If management theory about teams is on target, then Google’s research and development center in India should excel at innovation. Why? Because there you’ll find broad diversity, even though all employees are from India. These Googlers include Indians, Sikhs, Hindus, Muslims, Buddhists, Christians, and Jains. And they speak English, Hindi, Tamil, Bengali, and more of India’s 22 officially recognized ...

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