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Management Accounting in Support of Strategy by Graham S. Pitcher

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CHAPTER 9

Multidimensional Performance Management

Traditional Performance Measurement

Traditional performance measurement systems tended to focus on financial performance measurement, particularly measures of profitability and capital efficiency. The reporting focus is based on historical information that may indicate a problem, but does little to help fix it or highlight the potential impact on future performance. By the time the measure is reported it could be too late. The measure often ignores what lies behind the financial measurement such as innovation, customer satisfaction, employee morale, the effectiveness of business processes, and where value is added or destroyed.

A Multidimensional Approach to Performance Management

A framework ...

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