Management Challenges for the 21st Century

5 Knowledge-Worker Productivity

The Productivity of the Manual Worker • The Principles of Manual-Work Productivity • The Future of Manual-Worker Productivity • What We Know About Knowledge-Worker Productivity • What Is the Task? • The Knowledge Worker as Capital Asset • The Technologists • Knowledge Work as a System How to Begin? • The Governance of the Corporation

Introduction

The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing.

The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER

The most valuable assets ...