Case 8.2: The Kroger Company (A)The Role of the Store Manager
Among the more difficult to master, yet less obvious, of human communication skills is that of providing feedback to others in the workplace. For many managers, feedback must often wait for specified, formal counseling occasions, such as a performance review. Time is short, pressures to accomplish work goals are substantial, and communication often takes on a one-way character: feedback is used, not to improve communication, but to correct job-related performance issues.
As managers rise from junior to more senior positions in an organization, they gradually discover that more and more of their time is spent in interpersonal communication, face-to-face ...
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