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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Kent D. Seltman, Leonard L. Berry

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CHAPTER 3PRACTICING TEAM MEDICINE

I returned from a conference on an earlier flight than scheduled to see my wife and daughter before bedtime that Friday night. I had been home for 45 minutes when I received an emergency call from the operating room. One of our surgeons was in trouble with a young man who had a collagen vascular disease that made his blood vessel walls weak and prone to forming and rupturing aneurysms. The young man was driving home with his rented tuxedo for his wedding the next day when he developed acute abdominal pain and collapsed. He was taken to a nearby hospital in Flagstaff, and then his heart arrested. Following resuscitation, he was transported to Mayo where he arrested again before being rushed into surgery. After ...

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