May 2008
Beginner
256 pages
7h 59m
English
book
Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
by Leonard L. Berry, Kent D. Seltman
Content preview from Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service OrganizationsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 8CREATING, EXTENDING, AND PROTECTING THE BRAND
I was called to the transfusion lab in the middle of night to look at a cross match before we could go ahead with a kidney transplant. As I left the lab, I noticed one of the techs was working. As it was then about 2:00 a.m., I decided that I’d talk to her later. The following morning I brought her into my office and asked, “What were you doing in the lab at two in the morning? You weren’t working on the kidney. I know, because I was there.” This young, blonde, blue-eyed, Minnesotan turned bright red, acutely embarrassed, and said to me, “Dr. Moore I was hoping you wouldn’t see me.” My heart sank when she said that. I thought, oh my God, what has she done? She continued, “I was doing the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.