Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

CHAPTER 10REALIZING HUMAN POTENTIAL

I have been a registered nurse for many years, practicing mostly in critical-care and postanesthesia care. I’ve worked at the bedside and also in leadership roles. I was at Mayo Clinic in Arizona from 2000 to 2004 before moving to New Jersey because of my husband’s job. I currently work as a legal nurse consultant.

I miss Mayo every day, and after moving I tried to work in a local hospital part-time. But once a Mayo nurse, it is very hard to go anywhere else. Mayo is an amazing place to be a nurse. I called it “Disneyland for Nurses” because finally, after 17 years of nursing, I could be the nurse I always wanted to be. The patient really did come first. There was a team approach to patient care. I can remember ...