Management Matters

Chapter 3

Managing processes

What topics are covered in this chapter?

• Learning to be lean
• Communicating your ideas effectively
• Getting the most out of meetings
• Influencing and negotiating
• Enabling innovation

In 1952, the British Alpine Club and the Royal Geographical Society received shocking news. A Swiss expedition had come within a few hundred feet of the summit of Mount Everest. For years the British had regarded the conquest of the world’s highest peak as theirs to achieve. The prospect of a team from another country conquering ‘their’ mountain was sobering. The Nepalese government had taken to limiting attempts on Everest to one per year. The British had their turn in 1953. In 1954, it would be the French and in 1955, the Swiss again. ...