INTRODUCTION: MANAGEMENT RULES
Times have changed, and management has changed. Managers are having to learn new rules of survival and success. Expectations are not getting lower: they are rising all the time. Management is not becoming simpler, it is becoming harder. But for successful managers, it is also becoming more rewarding, personally and professionally.
In the past, managers made things happen through people they controlled: now managers have to make things happen through people they may not control. That changes everything.
The old world was straightforward. The bosses had the brains and the workers had the hands. Workers were not meant to do too much thinking for themselves: tight supervision, simple jobs and clear rewards and sanctions ...