APPENDIXA

Glossary

ability    The knowledge and skill to accomplish a task.

activity    A task, duty, or function requiring personal involvement, commitment, and time allocation. Phone calls, meetings, filing, planning, discussions, and inspections are all activities.

affirmation    A positive statement of a condition or mind-set that’s made in the first person, present tense, to declare a desired condition, belief, or outcome.

as-needed production    A method whereby you only order and receive the goods you require for a limited time, and you avoid having to buy in bulk or large quantities.

assessment    A test to define various characteristics of a potential hiring candidate. IQ, EQ (emotional intelligence), behavioral style, personality, ...

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