CHAPTER9

Managing Differences

In This Chapter

  • Adapting and adjusting
  • Connecting with anyone
  • Understanding the generations
  • Building relationships
  • Being credible
  • Celebrating diversity

You have the power to relate to anyone you want to relate to. The mystery of not being able to relate to some people is often simply that you don’t know them as well as you might know others. The better you get to know another person, the easier it is to relate to them—if you want to. Granted, you might not want to relate to some people. However, if you are the manager, you can’t just relate to those members of your team you like.

In this chapter, I reveal numerous ...

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