Management Skills

CHAPTER16

Operations Management

In This Chapter

• Management: more than the people
• Putting systems and processes in place
• Planning and executing projects
• Becoming a financial whiz

People are clearly the most important aspect to becoming a great manager. You have to understand them, relate to them, inspire them, and hold them accountable. People like to know what they’re doing, understand why they’re doing it, and have a system or framework in which to operate at work.

In his book, The Game of Work, Charles Coonradt recommends you make work more like a game. The reasoning is that people try harder at games than they do at work because it’s fun, ...