CHAPTER19

Refereeing and Playing the Diplomat

In This Chapter

  • Why conflicts erupt
  • Elements of successful conflict resolution
  • Managing conflict with your employees
  • Managing your boss
  • Handling organizational politics

Conflict is inevitable within any organization. And although there are many things you can do to minimize or possibly even eliminate conflict, odds are good you’ll have to deal with it sooner or later, be it with your own manager, your own people, or with customers. When conflict does arise, it’s important for you to have a preplanned approach for how you handle it. It’s also important for you to teach your people how to handle conflict. ...

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