TWO

Focus on Key Result Areas

YOUR KEY result areas are your most significant areas of contribution. In the field of managerial performance, the focus on key result areas is the key to your effectiveness, your future, and success in your career.

There are seven key results areas for managers. Each is important, and, whatever your position, one of them is probably more important than any other at a given time. With changing circumstances, one key result area will rise to prominence and one will decline in importance. But you must be cognizant of what they are if you want to improve and perform at your best in each area.

Customers Count

The first key result area in a business is customer needs. The customer can be defined as “someone who ...

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