THREE |
Set Standards of Performance
ONCE YOU have determined your key result areas, the next step is to set standards of performance for each one. As Yogi Berra said, “You can't hit a target that you can't see.”
For you to perform at your best as a manager, you must set standards of performance, and even standards of excellent performance for each job and for each function in your area of responsibility. People need to know exactly what you expect and to what level of quality.
These standards need to be specific, measurable, and time-bounded. Remember, “What gets measured gets done.”
When you ask other people to do a job, you must also tell them your desired schedule of completion and how, exactly, you are going to measure whether that ...
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