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Management von Service-Level-Agreements, 2nd Edition by Robert Scholderer

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Abkürzungen

API

Application Programmers Interface

ARIS

Architektur integrierter Informationssysteme

BS

British Standard

BSI

Bundesamt für Sicherheit in der Informationstechnik

CCITT

Comité Consulitatif International Télégraphique et Téléphonique

CCTA

Central Computer and Telecommuncations Agency

CCMS

Computing Center Management System

CMS

Content-Management-System

CNM

Customer Network Management

CPU

Central Processing Unit

CSI

Continual Service Improvement

CSM

Customer Service Management

DB

Datenbank

EAI

Enterprise Application Integration

eTOM

Enhanced Telecommunication Operation Map

GUI

Graphical User Interface

ISO

International Standardisation Organisation

itSMF

IT Service Management Forum

IT

Information ...

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