Chapter 3. A New Model of Manager Performance
CHAPTER OUTLINE
Managers and Competitive Advantage
A Semiconductor Example
An Airline Example
A Software Example
The Manager Performance Model
Executing Tasks
Developing People
Delivering the Deal
Energizing Change
The Foundation — Authenticity and Trust
We usually think of innovation and the economic benefits of rapid learning as modern phenomena, or at least human phenomena. As it turns out, however, even monkeys have learning curves. A psychologist observing a group of vervet monkeys saw an older female monkey dip an acacia pod into a pool of liquid in the cavity of a tree trunk. She soaked the pod for a few minutes and then ate it. No one, human or monkey, had ever seen this behavior before, even though people ...
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