Chapter 9. Authenticity and Trust
CHAPTER OUTLINE
Connecting Authenticity and Trust
Building Trust Through Authenticity
Maintain Openness
Clarify and Focus Work
Display Scrupulous Fairness
Implications for Manager Performance
Executing Tasks
Developing People
Delivering the Deal
Energizing Change
Everything in the universe is interconnected. We know this because Douglas Adams, author of books about how to find your way around the universe, said so. Or more precisely, Dirk Gently, the main character in Adams's book Dirk Gently's Holistic Detective Agency, said so. Dirk is a private detective who uses telekinesis, quantum mechanics, and trips to the Bahamas to solve cases and, in the process, save the human race from extinction. His understanding of what he ...
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