Contents
CHAPTER 1MANAGERIAL ACCOUNTING IN THE INFORMATION AGE
Performance Reports for Control,
A Comparison of Managerial and Financial Accounting
Internal versus External Users,
Emphasis on Nonmonetary Information,
Similarities between Financial and Managerial Accounting
COST TERMS USED IN DISCUSSING PLANNING, CONTROL, AND DECISION MAKING
Controllable and Noncontrollable Costs
Decision Making Relies on Incremental Analysis,
TWO KEY IDEAS IN MANAGERIAL ACCOUNTING
THE INFORMATION AGE AND MANAGERIAL ACCOUNTING
Competition and Information Technology
Impact of Information Technology on Management of the Value Chain
Information Flows between Milano and Customers,
Information Flows between Milano and Suppliers,
Using Information Technology to Gain Internal Efficiencies,
Software Systems That Impact Value Chain Management
Enterprise Resource Planning Systems,
Supply Chain Management Systems,
Customer Relationship Management Systems,
ETHICAL CONSIDERATIONS IN MANAGERIAL DECISION MAKING
Ethical and Unethical Behavior
A Framework for Ethical Decision Making
A Seven-Question Framework for Ethical Decision Making,
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